Returns Policy
Returns Policy
At Anna & Claire Brisbane we do everything we can to keep our customers satisfied. If you want to return a product, this page explains how it works. Nothing in this policy limits your rights under the Australian Consumer Law.
Faulty, damaged or incorrect items
If an item has a major problem, is damaged, is not as described or is not what you ordered, you are entitled under the Australian Consumer Law to a repair, a replacement or a refund, depending on the problem. Contact us at info@anna-clairebrisbane.com and include your order number and a photo. We will cover the return postage for these items.
Changed your mind
- You can return an item within 30 days of receiving it.
- Items must be unused, unwashed and undamaged, in their original condition with all labels and tags still attached. Trying on is fine; wearing is not.
- For a change-of-mind return, the return postage is paid by the customer.
- Ordering the same item in several sizes with the intention of returning part of the order is not permitted.
Returns process
- Email info@anna-clairebrisbane.com within 30 days of receiving the item and tell us your order number and the item you want to return.
- We will reply with the return instructions and the return address.
- Send the item back with a tracked service and keep your proof of postage.
Refunds
After we receive the item and have checked its condition, the purchase amount is refunded to your original payment method within 14 days. Prices include GST of 10 percent, and the GST is refunded together with the price.
Wrong address
Please check your address carefully. If you notice a mistake, tell us within 24 hours of placing the order so we can correct it before the parcel is sent. If the tracking shows your parcel as delivered but you have not received it, contact us and we will help to investigate it with the carrier.
Contact
For questions about returns, email info@anna-clairebrisbane.com.
